It has been around for many years: people trying to cheat you out of money by sending invoices for things that you do not purchase from them or attempting to sell overpriced services. Below are a number of examples: Invoice for a domain name that has not been purchased. Which domain name is often not even listed. A domain name costs through us [...]
Yes, this happens automatically. You do not have to renew yourself and you will automatically receive an invoice for this.
The invoice terms are generally per year or quarter, unless otherwise agreed. You can find the invoice term in the confirmation email of your order.
You can log in to the ticket system to ask questions to our customer service. No account yet? Then create one on this page. If you prefer personal contact, we can be reached on 0172-897789. You can log in via the menu option "My tickets" under "Customers" in the menu bar.
It is possible that these emails ended up in your spam box because these messages were incorrectly seen as spam by your email program or by the provider of an email account, for example Gmail.com or Outlook.com. If this happens, it usually happens with free mail services and with the automatically sent emails from Milcraft. You can [...]
If a payment is incorrect, you can indicate this in the ticket system by creating a ticket. We will check the payment and settle the amount against the outstanding invoices. If you pay too much and there are no outstanding invoices, we will refund the amount to your account within 14 days.
You can report this via the ticket system. For legal reasons, invoices cannot be provided with the new company name retroactively.
For the invoice details: If your details are registered under the old company name, you can send us a Chamber of Commerce extract of up to 2 months old to info@milcraft.nl. We then process the data in our administration. If you also want to change the data at the domain name authorities, we also need a copy of a valid ID.
Business customers are excluded from the right of withdrawal.
This is possible. With an upgrade the costs are settled, with a downgrade this is not done. Therefore, only request a downgrade at the end of your contract period.
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